At a glance
- Guest design drafts are stored in your browser. Saving a design to your account uploads its design content and artwork to private cloud storage.
- You can choose to sign in with Google. To connect another available sign-in method, link it from your account.
- You can download an account-data export and request a manual deletion review in Privacy & your data.
- Online checkout is currently unavailable. This site does not currently collect payment-card details at checkout.
Information we handle
Account and sign-in information
This includes your name, email address, verification status, profile changes, and the information needed to secure and maintain your account. For email-and-password accounts, we store a password hash rather than your readable password. If you enable an authenticator, we retain the information needed to verify it and support recovery.
If you choose Google sign-in, we receive profile and email information from Google, which may include your name and profile picture. We store the provider's account identifier and tokens used for the connection. Your Google password stays with Google.
Designs and artwork
Account saves include the product, title, selected options, personalization, layout, design history, previews, and artwork you upload. Saved artwork can include the original image and a version prepared for your design, so that it can be edited later.
Quote requests
When you send a quote request, we retain your contact details, the saved design version you submitted, the quantity, any notes you add, and the request status. Authorized team members can view the request and its submitted design preview when available.
Security and service records
We handle session information, IP addresses, browser information, verification and recovery requests, account-security events, and records of important account or workspace actions. We also retain data requests and business records associated with an account, where those records exist.
How we use this information
- To create your account, verify your contact address, sign you in, and help you recover access.
- To protect accounts, manage active sessions, and investigate security or service problems.
- To save, restore, edit, and export designs and their history.
- To respond to customer requests and support authorized work on designs associated with business records.
- To send account messages, including verification, password-reset, and security messages.
Browser drafts and cloud saves
The studio can keep guest drafts in your browser using IndexedDB and session storage. These local drafts belong to that browser profile; clearing the site's browser data can remove them.
When you deliberately save to your account, the design and its artwork are uploaded. Editing a cloud design creates a new saved version; it does not erase previous versions. Clearing browser data does not delete cloud saves.
Files you download remain wherever you save them. An account-data request does not automatically remove downloaded files or guest drafts from your device.
Services we use
- Cloudflare hosts the site and backend, stores account and design data and private artwork, and provides Turnstile checks to help protect account actions. Security checks can process your IP address and browser information.
- Resend delivers account email. It receives the destination email address and message content needed to send those messages.
- Google processes sign-in requests when you choose Google sign-in. If you email DEMI support, Google Groups handles your message.
- Google Fonts supplies fonts on some pages. Loading those fonts sends resource requests, including connection information such as your IP address, to Google's font service.
The site uses browser storage and session cookies for drafts, sign-in, and security. These services also process the requests needed to deliver their features.
Access and retention
Account saves and artwork are protected by account access checks. Artwork is not published simply because you save a draft. Authorized operators can access artwork associated with submitted work; the administration tools do not provide artwork downloads for unsubmitted drafts.
We retain account information, saved designs and versions, associated artwork, and security or business records to operate the service and review requests. The current service does not apply a fixed automatic account-deletion schedule. Short-lived security links and unattached uploads expire separately.
Deletion requests currently receive manual review. Marking a request as reviewed does not mean that information has been erased. Contact support to ask about the scope, progress, or outcome of a review, including any records that remain. See how to request deletion.
Your controls
- Your account lets you update your name, request an email-address change, manage your password and authenticator, review sessions, and manage linked sign-in providers. Sensitive changes require recent sign-in or email confirmation.
- Open Privacy & your data and choose Download my data. The export includes profile details, saved design documents and versions, order records, and quote requests. Artwork files and sign-in secrets are excluded.
- In the same section, open Request account deletion and choose Request deletion review. Contact support if you cannot access the account. We may need to confirm that you own the account before making changes.
Unlinking a sign-in method removes the connection. Your DEMI account and saved designs remain accessible through another linked method.
Contact about your data
Email demidesigns-support@googlegroups.com for questions, corrections, access issues, or deletion-review requests. If possible, write from the email address registered to your account.
Do not send passwords, verification codes, authenticator secrets, or recovery codes. Support may ask you to confirm account ownership through a separate verification step.